Help centre
Questions, answered
Everything you need to know about delivery, payment, our guarantee and caring for your plants.
Delivery
Do you offer same-day delivery?
Yes. Orders within Dubai placed before 2pm can be delivered the same day, in the afternoon or evening window. Orders after 2pm are delivered from the next day.
Which emirates do you deliver to?
We deliver to all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. Outside Dubai, delivery is from the next day.
How much does delivery cost?
Delivery is AED 25 within Dubai and AED 35 to other emirates. It is free on all orders over AED 300.
Can I choose a delivery time?
Yes. At checkout you choose a date and a window: morning (9am – 1pm), afternoon (1pm – 5pm) or evening (5pm – 9pm). Our driver will call before arriving.
How are plants packed?
Plants travel upright in our own vans, potted and ready to place. Smaller plants are wrapped in recyclable paper; large plants are delivered unboxed and placed for you.
Cash on delivery
How do I pay?
We currently accept cash on delivery. Pay our driver in cash when your order arrives — most drivers can also accept card on a portable terminal.
Are prices inclusive of VAT?
Yes. All prices are in AED and include 5% UAE VAT. Your invoice shows the VAT amount separately.
Do you have promo codes?
From time to time. Subscribe to our newsletter for seasonal offers, and enter any code in your bag or at checkout.
30-day plant guarantee
What does the guarantee cover?
If your plant struggles in its first 30 days despite following our care guide, we will advise you and, if needed, replace it free of charge.
How do I make a claim?
Send a photo of the plant and your order number on WhatsApp or by email. Our horticulturists usually reply within a few hours.
Plant care
How often should I water?
Every plant page includes a care guide. As a rule, water when the top few centimetres of soil are dry, and always empty the saucer — overwatering is the most common cause of loss.
Will my plant cope with air conditioning?
Our indoor range is chosen for air-conditioned homes. Keep plants out of the direct blast of vents, and group humidity-loving plants together.
Can you look after my plants for me?
Yes. Our plant care visits cover watering, feeding, pruning and repotting on a weekly, fortnightly or monthly schedule. See our Services page.
Returns & changes
Can I return a plant?
Because plants are living, we do not accept returns of healthy plants. Pots and accessories in their original condition can be returned within 7 days of delivery.
Can I change or cancel my order?
You can cancel from your account while the order is still pending. After that, please contact us on WhatsApp and we will do our best to help.
What if something arrives damaged?
Tell us within 48 hours with a photo and we will replace the item at no cost.
Still have a question?
Our plant team is a message away.