Our promise
The 30-day healthy plant guarantee
Every plant leaves our nursery healthy. If yours struggles in its first month despite following our care guide, we will help — and if needed, replace it free of charge.
- 1
Message us
Send a photo and your order number on WhatsApp or by email within 30 days of delivery.
- 2
We diagnose
Our horticulturists review the photo and share advice — most issues are quickly fixed.
- 3
We replace
If the plant cannot recover, we deliver a replacement at no cost.
What is covered
Plants that decline within 30 days of delivery while kept in conditions recommended in our care guide. Damage in transit reported within 48 hours is always covered.
What is not covered
- Plants placed in conditions very different from our care guide (for example, an indoor plant moved to a sunny balcony in summer)
- Damage caused by pets, children or accidents
- Natural leaf drop as a plant adjusts to its new home
Returns of pots & accessories
Pots, planters and accessories in their original, unused condition can be returned within 7 days of delivery for a full refund. Contact us to arrange a collection.
Refunds
As orders are paid on delivery, approved refunds are made by bank transfer within 7 working days, or as store credit if you prefer.
Still have a question?
Our plant team is a message away.